Support

Welcome to our support center. Video Booth support team is here and ready to help you with any issue you might be experiencing.

If you meet with any problem in using this software, please consult the following FAQs we provide below, which may bring you the answers for common problems. And the FAQs are the most convenient resort for solutions.

If your problem is still unsolved, please feel free to contact us at: support@my-video-booth.com.
 

  FAQ

  • Registration Information

    When can I get my Serial Number?
    You can receive your Serial Number immediately after your payment.

    What if I have paid for the program, but still not received the serial number?

    Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please contact us at support@my-video-booth.com. We guarantee an answer within 1 working day at the very most!

    If I lost the serial number, what should I do?
    If you lost your serial number, please do not worry. You can contact us to ask for your original SN. Please remember that you should provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to support@my-video-booth.com. We will send you the serial number within 1 business day after receiving your request email.

    Can I use one serial number on two computers?

    Please note that one SN could be only used on one computer at the same time. If you want to use it on the second computer, I'm afraid that you should buy a new SN or uninstall the program from the current computer then install it on a new PC and activate it using your SN.

    Order Assistance

    Why should I pay for the Pro version?
    You can free download Video Booth and try it. However, with free version you cannot transfer your videos and pictures from Video Booth to your local folders. If you get the SN, you can save your pictures and videos directly. Besides, the Pro version provides more cool effects.

    How to order the PRO version?

    We highly recommend Secure Online Ordering -- Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.

    Can you make sure that my privacy is 100% safe and secure?

    We understand your concern for having your personal information secure. All Payments are processed through PayPal secure server. We do not keep any credit card information on our site. We do not store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.

    Payment & Refund

    How much does Video Booth Pro cost?
    Now it is available for 50% discount at lowest $29.95 for lifetime. If you're not ready to buy, you can download the free version and try it for free.

    Do I need to pay for updates or any other fees?

    Definitely not. There are no annual fees and no hidden charges. And the updates are all free. You can download and try any new free version. You only pay what you see on the order page.

    I paid for the Pro version, but I'm not so satisfied with your program. Do you have a refund policy?

    If you are not satisfied with the product, then let us know within 30 days of purchase, and we will give you a full refund.

    If I do ask a refund, when can I get my money back?

    Generally it will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

    Technical Troubleshooting

    Why can't Video Booth detect any image?
    Video Booth will search your webcam source in your computer automatically every time you open it. If nothing found, the main window will be totally black. So before you launch Video Booth, you should make sure that your web camera has been turned on or connected with your computer.

    Will Video Booth save my video clips and snapshots if I update it to the latest version?

    Yes. Video Booth will keep your captured video clips and snapshots no matter which version you are using unless you delete them yourself. But if you want to make things certain you can save your video clips and snapshots to your named folders as soon as you get the Pro Version license.

    What format will Video Booth save my photos and videos?
    Video Booth offers four formats (*.png, *.bmp, *.jpg, *.gif) to choose when transferring your pictures. As for videos, *.mpg is the format of your video files.

NOTE: Want a FREE LICENSE of Video Booth? If you are a webmaster, blogger or Internet columnist, write 1 review of Video Booth now on your own website, blog space or column, and then you qualify for a Free License. Whereas if you are not, add that number to 10, you can earn yourself this bonus for free, tooLearn more>>

Why Video Booth?

  • Take snapshots and video clips quickly and easily with your webcam.
  • Classic, artistic, amusing effects and backdrops make your pictures and videos unique.
  • Take 4 quick pictures in succession.
  • Directly upload snapshots and video clips to Facebook for sharing.
  • Works with all digital cameras and systems.
  • Sharing is easy, sharing is fun.
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